Shipments and returns

Shipments:

USA Shipping terms: Packages are generally dispatched same day (within 3 days on weekends) of receipt of payment and are shipped via USPS First Class with tracking and drop-off without signature. If you prefer delivery by another carrier, an additional cost will be applied, so please contact us before choosing an alternate method. Whichever shipment choice you make, we will provide you with a link to track your package online.

International Shipping terms: Only packages to Canada are offered First Class for low quantity orders. All other international orders are shipped via USPS Priority International Flat rate pack. Please note that it generally takes 8-10 business days (weekends and holidays not included) for delivery. All import taxes, VATs, tariffs, and/or additional import fees that may arise from the import country customs is the responsibility of the customer. Note: values are what you paid to Theranaturals, minus shipping,  and cannot be altered.

Note: sales are final once shipped and cannot be canceled. 

Returns:

Returns are accepted within 30 days of order - with return authorization. Product must be unopened and undamaged. Exceptions to policy are at the discretion of Theranaturals. Return shipping cost is at the expense of customer. Refunds are for product only. Original shipping is non-refundable. Exceptions to policy are at the discretion of Theranaturals.

Penatlies:

Returned product may be assessed a penalty of up to thirty percent (30%) restocking fee. You will be notified of any fees by Theranaturals customer service  agent when given return authorization.  Exceptions to policy are at the discretion of Theranaturals.